Background
- 20+ years experience
- 80+ year combined team experience
- Marketing
- Sales – Outside, Partner & Regional
- Business Coaching
- Technical Consulting/IT
- Graphic Design
- Program and Product Development
- Business Analysis
- Continuous Improvement
- Training & Curriculum Development
- Project Management
- Multimedia and Web Development
- Application Development
- Channel Development
- Resource Planning
- Telecommunications
- Integration
Mindset, Philosophy and Reasons Why
Client Protection vs. Customer Transaction
There’s a big difference in mindset between treating someone as a clients vs. a customer. The main difference is that a client is someone or a company that is under your protection and a customer is person or company you do a business transaction where money is exchanged for a service or product and ends there. You are considered a client under our protection – whether you decide to do business with us or not. Think of it as our Hippocratic oath for businesses – “Do No Harm”
Total Quality & Continuous Improvement
We believe in the Relentless Pursuit of the Solution – Thomas Edison pursued the one working filament to make incandescent light bulbs vs. focusing on the thousands of filaments that failed. We are always in Continuous Improvement Mode – We always hope that your experience is great with PowerCompass. If mistakes or errors occur we take full responsibility so we can learn so that the next client won’t experience the same problem. Feedback – your feedback is valuable and taken seriously.
Consultative & Non manipulative Selling
Listening is the key component – As a PowerCompass client, our goal is to protect you. We want to ensure that your needs are addressed fully and properly. No one, including us, likes to feel that they got “sold” - so we don’t play games or manipulate you to close a deal. If you need something we’ll tell you and if you don’t we’ll tell you that too.
Leverage
Build Once & Sell Many Times – We help you find, develop and implement successful processes and make them repeatable. We help you find tools and underutilized resources to help you maximize effectiveness without tremendous effort.
